PAGE CANNOT BE DISPLAYED TROUBLESHOOTING
Compiled by Paul Ionescu
Troubleshooting Tree Menu
Click on the plus to expand
Cable
Verify cable connections
Power cycle the modem and the computer
Start in Safe Mode with Networking
Verify the IP Address >>
169.254.?.?
IpConfig release & renew >>
Unable to contact your DHCP server
The modem is not generating an ip address
Other error >> TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
System restore
Reinstall OS or run PC Restore
Valid Ip
Ping yahoo.com successful
Internet Explorer Works
Run an ad-aware smart system scan
Restart in normal mode
Ensure the security program allows internet access >>
Norton Internet Security
NIS Program Control
McAfee Security Centre
McAfee Internet Applications List
Zone Alarm
Zone Alarm Program Control
Internet Explorer is hijacked
Disable 3rd party browser extensions
Download Firefox Using FTP
Download and run anti-spyware software
Can ping yahoo.com by ip (66.94.234.13) only
Verify the DNS Server is aquired through DHCP
Clear the HOSTS file
Connect into the gateway to verify the modem settings
TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
Refer to the ISP/Full Format/Image Restore
Cannot ping
Verify Proxy Settings
Verify the ip settings are aquired automatically
Release/Renew the IP
TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
Refer to the ISP/Full Format/Image Restore
0.0.0.0
Verify the ip settings are aquired automatically
Check the status of the DHCP system service
Reinstall the network card
System restore
PC Restore or Full Format
Media Disconnected
Verify/switch cables, lights
Refer to ISP/Hardware (depending on the missing lights)
Ip Config detects no network adapter
Verify if a network adapter was included with the system
Check if the network card is enabled in device manager
Verify if the adapter is enabed in BIOS if there is an option for that
The network adapter lights are active
Insure the network connections service is started
Reinstall the network card
System Restore | PC Restore | Full Format | Refer to Hardware
The network adapter lights are off
Refer to Hardware
DSL
Verify cable connections
Power cycle the modem and the computer
Start in Safe Mode with Networking
Verify the IP Address >>
169.254.?.?
IpConfig release & renew >>
Unable to contact your DHCP server
Put the computer in selective startup
Restart the computer in normal mode
Set up a PPPOE connection
Other error >> TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
System restore
Reinstall OS or run PC Restore
Valid Ip
Ping yahoo.com successful
Internet Explorer Works
Run an ad-aware smart system scan
Restart in normal mode
Ensure the security program allows internet access >>
Norton Internet Security
NIS Program Control
McAfee Security Centre
McAfee Internet Applications List
Zone Alarm
Zone Alarm Program Control
Internet Explorer is hijacked
Disable 3rd party browser extensions
Download Firefox Using FTP
Download and run anti-spyware software
Can ping yahoo.com by ip(66.94.234.13) only
Verify the DNS Server is aquired through DHCP
Clear the HOSTS file
Connect into the gateway to verify the modem settings
TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
Put the computer in selective startup
Restart the computer in normal mode
Set up a PPPOE connection
Refer to the ISP/Full Format/Image Restore
Cannot ping
Verify Proxy Settings
Verify the ip settings are aquired automatically
Release/Renew the IP
TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
Refer to the ISP/Full Format/Image Restore
0.0.0.0
Verify the ip settings are aquired automatically
Check the status of the DHCP system service
Reinstall the network card
System restore
PC Restore or Full Format
Media Disconnected
Verify/switch cables, lights
Refer to ISP/Hardware (depending on the missing lights)
Ip Config detects no network adapter
Verify if a network adapter was included with the system
Check if the network card is enabled in device manager
Verify if the adapter is enabed in BIOS if there is an option for that
The network adapter lights are active
Insure the network connections service is started
Reinstall the network card
System Restore | PC Restore | Full Format | Refer to Hardware
The network adapter lights are off
Refer to Hardware
Dial-up
Start in Safe Mode
Put the computer in selective startup
Restart in normal mode
The modem can't dial
Verify connections
Verify the line is not busy
The modem has a question mark in the device manager
Install the drivers for the device/ Run the modem helper software
The modem has an exclamation mark in the device manager
Roll back drivers if available
Change the COM port
Uninstall the drivers; preferably from the add/remove programs
Install the drivers for the device/ Run the modem helper software
The modem has a red X in the device manager
Right click on the modem and choose Enable
The modem doesn't show in the device manager
This might be a hardware problem
The modem dials but disconnects
Create a new dial-up connection
Wrong password
If the problem persists the user info might be wrong
The remote server did not respond in a timely manner
You can run the procedure from Other but might be the ISP
Other >>TCP/IP Reset
Service Pack 1
SP1 Winsock Fix and TCP/IP Reset
Service Pack 2
SP2 Winsock Fix and TCP/IP Reset
System restore
Reinstall OS or run PC Restore
The modem connects to the internet
Ensure the security program allows internet access >>
Norton Internet Security
NIS Program Control
McAfee Security Centre
McAfee Internet Applications List
Zone Alarm
Zone Alarm Program Control
Internet Explorer Works
Run an ad-aware smart system scan
Internet Explorer is hijacked
Disable 3rd party browser extensions
Download Firefox Using FTP
Download and run anti-spyware software